Refund & Return Policy
At eShoppers, we value your satisfaction and are committed to providing you with the best possible service. If you receive a damaged, defective, or incorrect item, we will promptly arrange for a replacement or issue a full refund once the item has been returned. No additional shipping fees will be charged for such replacements. Please refer to the terms outlined below for more details.
General Policy
We maintain a ‘closed box delivery’ policy to ensure the authenticity of the products, protect customer privacy, and prevent product tampering. If you receive a damaged, defective, or incorrect product, the following conditions apply:
- Reporting a Problem:
- Upon discovering a defect (damaged/defective/incorrect product) after opening the package, contact our Customer Support Team (via inbox or hotline at (+8801711285491) immediately.
- Submit a photo or video proof of the issue along with your complaint.
- The complaint must be reported within 24 hours of receiving the product.
- Non-Eligible Products:
- Used, swatched, clearance sale, or liquid/semi-liquid products will not be eligible for exchange or refund.
- Products with broken seals or those that do not suit you will not be eligible for return or exchange.
- Change of Mind:
- Products cannot be returned or exchanged if you change your mind about your purchase, dislike the smell, texture, color, design, or other similar reasons.
- Wrong Product Ordered:
- If you mistakenly order the wrong product, we may exchange it upon payment of return and resending costs. However, this is subject to product type, risk involved, and management discretion.
- Required Items for Return:
- To process a return, you must include the original invoice, eShoppers box, and the undamaged product packaging (where applicable).
- Timely Action:
- If our Customer Support Team approves an exchange, the product transfer process must be completed within 3 days from the agreed-upon time.
- Lingerie Items:
- For lingerie items, consult with our Female Advisors for size and fit guidance before purchase.
- Bottoms (panties) of lingerie sets are non-exchangeable and non-returnable, whether tried or not.
How to Send Your Product Back to Us
Pickup Process
- Pickup Arrangements:
- Both within inside and outside, pickup will be arranged by a third-party courier through our Customer Support Team.
- In some cases, the customer will not bear any cost for this process (conditions apply).
- Timeframe:
- Pickup may require up to 7 working days.
- After the product is picked up and delivered to eShoppers , an additional 7 working days may be needed to process and deliver the replacement or refund.
Additional Notes
- We reserve the right to refuse any return or refund request if the product does not meet the criteria outlined above.
- Please contact our Customer Support Team at +8801711285491 or contact@eShoppers.online for any questions or assistance.
Thank you for shopping with eShoppers! We are always here to assist you.
